Shipping Options

Comfort Zone Canada uses Canada Post for all shipments. Receive free Canada Post Expedited Parcel ground shipping on orders over $75.00 before taxes, to most Canadian addresses.


Shipping Speed

Comfort Zone Canada orders are shipped from western Canada and delivery times are based on Canada Post estimates.

Canada Post Expedited Carbon-Neutral Shipping (Ground 2-8 business days)

Canada Post Xpresspost Shipping (Air 2 business days)

*If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you can receive confirmation emails from [email protected]


Shipping Carrier 

Canada Post delivery times are based on normal delivery conditions, and are therefore subject to change without notice.

Canada Post may change or suspend its on-time delivery guarantee during peak periods (e.g. Black Friday, Cyber Monday, Christmas) due to causes beyond its reasonable control, including, but not limited to:

  1. Acts of God
  2. Epidemics
  3. Labour disruptions
  4. Equipment failures
  5. Unanticipated surges in volume

Click here for Canada Post Delivery Service Alerts


Undeliverable packages: Refused shipments or packages with a failed delivery status will be returned to Comfort Zone Canada and assessed a $15 Non-Delivery Fee. Non-Delivery Fees are charged to the original payment method selected time of order placement, and will be subtracted from any refund.

Questions? Contact our our team at [email protected]


Order Processing Time

Orders received before 1 p.m. Mountain Standard/Daylight Time (3 p.m. Eastern) are processed the same day.  Orders received after 1 p.m. MST/MDT (3 p.m. EST/EDT) are processed the next business day.  Orders received on Saturday and Sunday are processed by close of business the following Monday.


Order Tracking Information

Once an order has been shipped, we send you an email with tracking information. Be sure to check your SPAM folder and notify [email protected] if you do not receive an email with tracking information.


Change Of Address

Please ensure that the Ship To address you provide at order checkout is correct, as we are unable to redirect orders once they have been shipped.


Shipping Conditions 

We are unable to ship products once temperatures surpass -20 C in Western Canada, as the integrity of the item(s) can be impacted due to the freezing temperatures during the shipping process. You will be notified if this situation is applicable to you order.