How do I Return Products?

As part of our commitment to customer service, Comfort Zone Canada offers a fair return policy.  If you are dissatisfied with any product purchased through our site that has been opened, you may return the item(s) for an exchange within 30 days of purchase.  Any unopened products that you are unhappy with may also be exchanged within 30 days. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Comfort Zone Canada.


To be eligible for a refund, the returned item(s), must include all parts, pieces and printed materials. To ensure that your returns are received by Comfort Zone Canada, please make sure to insure your parcel through Canada Post or your preferred delivery provider.


To receive authorization for a return, click on this link and complete the Return Form. Upon completion, pack your return carefully, enclose the completed Return Form and mail/ship to:


Corporate Fulfillment Centre
Attn: Comfort Zone Returns
6714 – 82 Avenue
Edmonton, Alberta
T6B 0E7


*Please allow up to 14 days for the return to be processed, at which time an exchange will be made.